Espresso DrinksĮspresso drinks are the foundation of a successful Starbucks shift. It’s also important that a shift supervisor be able to explain the benefits of these drinks to customers so they can answer any questions about them. This includes knowing the ingredients and proportions needed for each drink as well as the equipment used to create them. Frozen DrinksĪ shift supervisor often oversees the production of frozen drinks, which means they need to know how to make them. For example, if a customer pays with a $20 bill, you should give them back two $5 bills and five singles. You should also know how much change to give back when receiving cash payments. As a shift supervisor, you may be responsible for accepting payment from customers and distributing tips to baristas. Cash HandlingĬash handling is the ability to accurately process payments and make change. It’s also important for a shift supervisor to know how to make specialty coffee drinks, such as those with syrups or milk-based espresso drinks. ![]() This ensures that customers receive their orders correctly and quickly. Coffee BrewingĪ shift supervisor should be knowledgeable about the different types of coffee drinks and how to brew them. ![]() Strong communication skills can help you relay messages effectively and maintain an open dialogue with your team members. ![]() This can include explaining company policies, answering questions about menu items or providing feedback on employee performance. As a shift supervisor, you may need to communicate with customers and employees alike. Communication is the ability to convey information clearly.
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